Privacy Policy

Last updated: February 28, 2025

Chameon (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines how Chameon collects, uses, and safeguards your personal information when you use our cloud-based SaaS platform for hotel management (the “Service”).

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, phone number, and company details.

  • Payment Information: If you subscribe to paid features, we collect billing information, including credit card details, through a secure payment processor.

  • Guest Data: If you use Chameon to manage guest interactions, we may collect guest names, contact details, and feedback, as provided by your hotel.

1.2 Information We Collect Automatically

  • Usage Data: We collect information about your interactions with the Service, including logins, activity logs, and pages accessed.

  • Device Information: We collect data such as IP address, browser type, operating system, and device identifiers.

  • Cookies and Similar Technologies: We use cookies to enhance functionality, analyze usage patterns, and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Service.

  • Process payments and manage subscriptions.

  • Communicate with you, including sending updates, promotional materials, and support messages.

  • Analyze usage trends to enhance user experience.

  • Comply with legal obligations and enforce our terms.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third parties who assist with payment processing, data storage, analytics, and customer support.

  • Legal Authorities: If required by law or to protect our rights.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Retention

We retain your information as long as necessary to provide the Service or comply with legal obligations. Upon termination of your account, we will delete or anonymize your data, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of promotional communications.

  • Restrict or object to certain data processing activities.

To exercise your rights, contact us at support@chameon.com.

7. International Data Transfers

If you access the Service outside the United States, your data may be transferred to and processed in the United States. By using the Service, you consent to such transfers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on

For questions or concerns, contact us at:

egraces Hospitality Solutions
5900 Balcones Drive, Austin, TX 78731
support@chameon.com
+1 (512) 377-6611